HERLUXEDIT Customer Information

Create a Return

Return requests are reviewed by the HERLUXEDIT support team before any item is sent back.

Start the request

Email [email protected] with your order number, the item you want to return, and clear photos if the request is related to damage, wrong item, or quality concern.

• Do not send an item back before receiving return instructions.
• Items should be unused, clean, and kept with original packaging and inclusions.
• Eligibility may vary by item type, condition, destination, and timing.

Review timeline

We normally review return requests within 1 to 3 business days. If approved, we will provide the next steps and the correct return guidance for that item.